Shipping & Returns Policy

AJK Foodstuff Trading L.L.C

Shipping Policy

  • Operational Region: We are proud to serve our customers exclusively within the United Arab Emirates.
  • Delivery Timeframe: Orders are typically processed within 1-2 business days. Once dispatched, customers can expect their delivery within 2-5 business days.
  • Shipping Fees: A standard shipping fee of AED [specific amount] applies to all orders. Free shipping is available for orders above AED [specific amount].
  • Shipping Partners: We collaborate with the most reliable local couriers to ensure timely deliveries. A tracking number will be provided upon shipment, allowing you to monitor the delivery status of your order.
  • Packaging: Our products are carefully packaged to ensure they arrive in optimal condition.

Return & Exchange Policy

  • Return Period: Items can be returned within 14 days of receipt. Please ensure that the items are in their original packaging, unopened, and in resalable condition.
  • Exchange: If you wish to exchange an item, please contact our customer service within the 14-day return period. We’ll assist you with the exchange process.
  • Refunds: Upon receiving and inspecting the returned items, we will process the refund to the original method of payment within 7 business days.
  • Return Shipping: Customers are responsible for return shipping costs unless the item received was damaged, expired, or incorrect.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us immediately, and we will arrange for a replacement or refund, covering all shipping costs.
  • Non-Returnable Items: Perishable goods, opened products, and items purchased on sale are not eligible for returns.

How to Initiate a Return or Exchange

  1. Contact our customer service team at info@ajkfoods.co or call us at 044940300.
  2. Provide your order number, the item(s) you wish to return or exchange, and the reason.
  3. Our team will guide you through the process and provide any additional information needed.

Contact Us

If you have any questions or concerns regarding our shipping and returns policy, please don’t hesitate to reach out. Your satisfaction is our top priority.

Note: Make sure to replace placeholders (like [specific amount], info@ajkfoods.co, and 048529644) with accurate information specific to AJK Foodstuff Trading L.L.C. Adjustments can also be made based on your specific operational procedures and preferences.

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